Frequently Asked Questions
01
Do you accept insurance? What form of payment is accepted? We currently do not accept insurance at this time. We are able to prepare and provide a superbill for you to submit to your insurance company for out-of-network billing and reimbursement.
We accept all major debit and credit cards. It is a requirement, prior to the first session, to have a valid card on file to be a client at Refined Vision Therapy.
02
What is your cancellation policy? If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 business hours in advance, you may be required to pay the entire cost of the session.
03
Are you accepting in-person clients? We provide telehealth therapy for both individuals and couples only at this time.
04
Do I need to be in the same state as my telehealth therapist in order to receive services? Currently, Refined Vision Therapy is licensed to provide therapy services in North Carolina and Georgia. You must be a permanent resident of either state in order to receive telehealth therapy services.
05
What is your “No Surprise Act” policy? Under Section 2799B-6 of the Public Health Service Act, healthcare providers and healthcare facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal healthcare program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises
